UK-wide · 7 days a week
Talk to a real person.
Whether you're deciding on a treatment, need to move a booking, or just want to check something's right for you — we're happy to help. One friendly team, one inbox, quick replies.
Email us
The fastest way to reach us
Drop us a line and a member of the team will get back to you personally.
hello@lipsdirect.comWe reply to most emails within 2 hours during support hours, and always within one working day.
Support hours
Open 7 days a week
Our support team is available every day, including weekends and bank holidays.
- Monday – Sunday: 8:00am – 9:00pm
- Emails outside these hours are answered first thing the next morning.
- Same-day bookings are often possible in the areas we cover.
What to email us about
However we can help.
Not sure who handles what? Don't worry — everything comes to the same inbox and we'll route it for you.
Bookings & availability
Want a specific time or a treatment for a special occasion? Tell us your postcode and preferred dates and we'll sort it.
Reschedules & changes
Need to move or amend an appointment? Reschedules are free up to 24 hours before your slot — just let us know.
Suitability questions
Unsure whether a treatment is right for you? Ask us before you book. Medical treatments include a suitability check as standard.
Complaints & feedback
If something wasn't right, we want to know. Email us with your booking reference and we'll make it right, fast.
Press & partnerships
Journalists, brands and clinics — reach the same inbox with "Press" in the subject line and we'll point you to the right person.
Service area
We operate across the UK, Monday to Sunday, with next-day slots often available in the areas we cover. New areas added regularly.
Quick answers
Before you get in touch
The three things people ask us most. If yours isn't here, just email us.
How do I reschedule?
Email hello@lipsdirect.com with your booking reference and a couple of times that suit you. Reschedules are free up to 24 hours before your appointment, and every booking is covered by our rebook guarantee if a specialist ever needs to move.
How do I pay?
You pay securely online when you book — card only, no cash needed at the door. Prices are all-inclusive of travel with no hidden fees, and paying on booking unlocks our best price. Your card details are handled by our payment provider; we never store them.
Is my treatment suitable for me?
Most of our treatments are non-invasive with little to no downtime, but a few conditions (for example pregnancy, a pacemaker, or metal implants) may mean a treatment isn't right for you. Medical treatments include a suitability check before your booking is confirmed. If you're unsure, email us first and we'll advise honestly before you pay.